W+W Medsystems


Frequently Asked Questions

For questions about products on our site, please select the appropriate topic below:

  • Dosett
  • Liquid Systems
  • Tablet Splitters and Crushers

Where can I get spare slides for my Dosett?
These can be ordered on line as can all spares for the Dosett range.

How can I wash my Dosett ?
Clean in hand hot water and dry thoroughly after removing the sliding lids. Do not machine wash.

I have mislaid the user instructions for my Dosett.  How do I obtain a replacement ?
Contact us, by email if possible, and we will send a copy by return of post.

Why are there different colours for the Dosett ?
For choice, to allow two people in one household to have a different model and to differentiate between one week’s supply of medication and another.

I wish to enquire about the Dosett Maxi for my sister who has to take 37 tablets a day.  She has MS and I wonder if this product is suitable for someone with limited manual dexterity – ideally the lids need to be openable with one hand. Do you consider the Dosett Maxi to be suitable for her?
The lids/slides can be opened with one hand but the Dosett Maxi would have to be placed on a non slip mat. The measurements for each compartment are stated in the product description.

How do I wash the cups and lids?
Place in a dish washing machine or wash thoroughly by hand.

Can I crush all tablets?
Please consult your pharmacist to check if your tablets are suitable for crushing.

Which tablet crusher is the best?
Both Crushers that we market are excellent products:

  • The number 98w tablet/pill crusher has an easy grip design, has a storage compartment and also crushes tablets to a fine powder
  • The number 97 tablet/pill crusher is often used in pharmacies

The unique millers produce a fine powder that allows the medication to be given by gastro tube. Tablets are crushed into a 30ml cup this reduces powder loss to a minimum. This info is only for the number 97.

How do I wash the Pill Splitters?
Washing instructions are included. The number 96 pill cutter can also be sterilised, steam time 18 minutes at 121c or 3-4 minutes at 134c.

Can I cut my tablets into quarters if so which pill cutter do I use?
The number 96 pill splitter would be suitable.  It has a very high quality cutting blade therefore it is more expensive than the 96C pill splitter.

Can I use the pill splitter on all types of tablets? 
No, please consult your pharmacist to check if your tablets are suitable for cutting.  Some tablets are designed as slow release or modified release and are not suitable for cutting.

For questions about registration, login, orders and shopping with W & W Medsystems:

  • Registration
  • Logging In
  • Shopping

Why can’t I register on the site?
Please ensure that you have entered all fields that are marked with an *. These are mandatory fields. Please note any errors the system displays and amend as applicable. If you still cannot register please contact us via our contact page and we will resolve as soon as possible

The site will not accept my username / password? 
If you are a new user please ensure that you click on the Register link and not the login button.

If you are an existing customer please ensure that you have correctly entered your details, if you cannot login please contact us via our contact us page and we will resolve as soon as possible.

Can I buy your products on line?
Yes, please select the product(s) that you require from our products section and add to cart. The product categories section can be seen on the left hand side of each page. You will then be taken through the checkout process. It is possible to add many items to the shopping cart before checkout. To do this just select additional products and add to cart, these will automatically update your cart.

Is your on-line shopping secure?
Yes, you will see that we employ an SSL (Secure Sockets Layer) Certificate to ensure that all of the information you enter into our system is securely encrypted before being transferred to our system – padlock in the address line.  Credit card payments and associated data is stored in the Stripe system databases.

What are the shipping / delivery charges?
Orders to UK addresses under £150 are charged at £3.95.
Orders to UK addresses over £150 are FREE of charge.
Orders to European addresses outside the UK are £15.00.
We are sorry but we cannot currently ship outside Europe.